FAQ
Quick answers about booking, consultations, and what to expect.
How do I book an appointment? +
All appointments are booked online through Square. If you’re unsure what to choose, start with a free consultation.
Do you offer free consultations? +
Yes. Free consultations are available and recommended for new clients, transformations, and major colour changes.
Where are you located? +
We’re located in Riverbend + West Five (West London), in West London, Ontario. Details are provided after booking.
Is this a home-based studio? +
Yes—this is a private, appointment-only studio designed for a calm, one-on-one experience.
What should I do before my appointment? +
Arrive on time and come with inspiration photos if you have them. For colour services, be ready to share your hair history (box dye, previous lightening, etc.).
What is your cancellation policy? +
Please review the cancellation policy page for the most up-to-date details.
See also: Cancellation Policy